Tier 2 support
Manage tickets escalated from Level 0 and Level 1 support teams
Coordinate incident and problem follow-up with internal and external teams
Follow up update on platform day to day with the support Tier 1
Plan maintenance activities
Upgrade phases and reboot action coordination
Monitor and maintain the overall health and performance of the platform
Manage short-term engineering project
Collaborate with tier3 engineering team
Gather workflow requirements from WBD Sports, TNT Sports and Eurosport offices
Produce workflow, project and engineering documentation
Design centralized workflows across MAM and Post-Production platforms
Support users through change management and new projects implementation

Degree in Technology, Engineering, Broadcast, or a related field
Fluent written and spoken English
French language skills are desirable
Strong communication skills
Adaptability to work in a fast-paced and continuously changing environment
Ability to perform effectively under pressure, particularly when supporting production teams during live events
Self-motivated and collaborative team player with a strong commitment to delivering high-quality customer service
Excellent troubleshooting, analytical and problem-solving skills
Minimum of 3 years of experience in Broadcast Technology in a support or engineering role
Experience in Sports, News, Production and Documentary environments
Experience with MAM and Post-Production tools
Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codec…)
Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security…)
Monitor emerging technologies and industry trends to ensure systems remain efficient, scalable, and aligned with business growth
Basic scripting and development skills
Knowledge of AWS services
Knowledge of microservices architecture

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

Work on shift (evening and weekend)
Night work may be required depending on live events
On-call rotation
Based in London, UK
Minimal travel expected
Permanent contract

2 Warner Bros. Discovery jobs in England & Wales