Specialising in the overall client experience across all aspects of the ground floor
Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises
Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards
Applying a flexible approach and offering business support as required
Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be computer literate (e.g. Microsoft Office package, booking systems, phone systems)
Have a strong customer service background with a focus on enhancing the customer experience
Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
Have strong communication skills
Be able to build a strong rapport with colleagues and clients alike
Always strive to improve with innovation and creativity
Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality
Be passionate about delivering high standard service and going the extra mile
Take responsibility for their contribution to the team

Type of contract: Part-time, Permanent
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you're passionate about!

1 Rapport Guest Services jobs in England & Wales