We're seeking an organised and proactive Customer Experience Representative to support our dynamic inside sales team. You'll manage the end-to-end order process, ensure data accuracy, and keep our European customers informed with timely updates.,

Inputting and Processing of Sales orders within D365
Efficient, timely and accurate processing of all area orders within the ERP system
Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
Resolving customer issues and enquiries
Provide administration support to the sales team
Work collaboratively with team members to support the highest levels of customer satisfaction
Work collaboratively with compliance to complete standard contract review
Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
Liaise and work collaboratively with departments such as Procurement and Finance
Other administrative duties as assigned

This is a fast-paced role ideal for someone with a keen eye for detail, excellent communication skills, and a customer-first mindset., Experience: Previous experience in a sales administration role preferred
Communication: Strong verbal and written communication skills
Attention to Detail: Accuracy in data handling and order processing
Tech Savvy: Confident using MS Office and familiar with CRM/ERP systems
Initiative: Comfortable working independently and within a team
Drive: Self-motivated and able to meet departmental KPIs under pressure

Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we're trusted by some of the world's most critical sectors to support the development of next-generation technologies. We're proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.

Competitive salary
25 days annual leave + bank holidays
Matched pension up to 5%
Health Cash Plan offering £600 per annum towards your standard healthcare costs for both you and your family, plus access to a free 24-hour doctor service
Income protection insurance
Cycle to work scheme
Enhanced maternity/paternity pay
Corporate, wellness and charity events throughout the year with the option to earn an extra day of annual leave

1 Kurt J. Lesker Company jobs in England & Wales