To be responsible for the control of linen stocks within the Linen Room and the distribution to various departments throughout the hotel. Supporting the Linen / Uniform Porters and ensuring the upkeep of all storage areas., Operation

To action and manage the items laundered in the Linen/Laundry areas
To action and to assist the linen deliveries in the pantry and service areas
To cover uniform issuing and dispatch to contractors the staff uniforms and guest work
To provide a great guest experience by avoiding oversights, damage and late deliveries where possible
To communicate with Laundry, guest work contractors and the equipment suppliers (regular maintenance)
To deputies during Laundry Manager's time out of the operation
To act as an ambassador of The Raffles London at The Owo during your interaction with guests and colleagues
To ensure all floors are well stocked with linen, allowing a smooth turn round of guest rooms
To clear dirty linen continually from the floors
To deliver items of bedding to the room attendant when requested
To stock pantries observing good time management, when delivering to floors that need stock levels to be topped up urgently
To be responsible for the linen and the equipment in laundry
To ensure linen delivery and collection runs smoothly and swiftly to avoid delay
To ensure trollies are manoeuvred in a safe manner around corridors and back stairs
To communicate with Room Attendants and Laundry Manager regarding any issues of linen misuse
To ensure that the billing for the guest laundry work is handed over to the Housekeeping Coordinator
To assist with the staff uniform delivery and collection supply and maintaining staff uniforms
To maintain the hotel's stock of linen
To be able to prioritize the daily tasks
To assist the Laundry Manager during the stock take process
To be flexible in your working hours in-line with business requirements
To cover house porter shift and night shifts when is necessary.
To maintain a clean and efficient stores and floors to attain the highest hotel & department standards
To be well groomed and wearing a clean uniform at all times
To behave towards all guest in a professional and polite manner at all times
To respect guest privacy by being quiet and respectful in the corridors and service spaces
To work carefully within a set time frame with high attention to detail
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
To update work assignments in Knowcross
To report defects in rooms via Knowcross
To monitor the linen/towelling rotation on the floor by using the RFID tag system
To report any issues with RFID equipment
To report any RFID tag shortages
To attend training (on-going & induction ) to maintain Housekeeping & The Raffles - The owo standards
To assist the Laundry Manager/ Housekeeping trainer with the RFID training system and all the Laundry equipment
To attend any department training sessions and/or meetings when required
Ensure that all potential and real hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and BOMB procedures
Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department, The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.
Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling.
This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that's a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor's extensive brand portfolio.

Recent experience within luxury wellness or a similar role
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
Able to work within a team
Ability to multitask and remain calm under pressure
Professional and well-groomed
To be detail-oriented
Ability to communicate in English.
An understanding of the luxury sector.
A passion for hospitality and an understanding of the UHNW customer.

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

3 Raffles London jobs in England & Wales