Strategically oversee a Corporate & Government EA Strategics Customers portfolio, responsible for retention of customers, maintaining satisfaction and loyalty, and providing best in class service. This position drives customer-focused retention efforts to assist the sales and customer service organisation in meeting targets related to customer interactions, revenue, and sales.
Serve as a key point of contact for day-to-day issues and questions customers.
Ensure key processes and procedures are adhered to and provide help and feedback to the Corporate Sales and GTM team to aid in enhancing our Customer Success offerings to Tier 1 Corporate Customers.
Demonstrate a deep understanding of the customer's industry segment and applicable workflow(s) to provide valuable Moody's solution utilisation recommendations that increase the value received by the customer.
Identify knowledge gaps within the team and customer's users, and suggest recommendations for training to address gaps and support development of customer-facing teams, and directly the end-users of the customers.
Maintain and track the daily activities, performance, and share insights through effective reporting and analysis.
Responsible for ensuring Customers meet their objectives and measures of success.
Develop action plans to build out a new Tier 1 customers playbooks for both internal and external Customers, especially focused on leveraging the power of Generative AI.
Some travel will be required.

A Moody's employee at this level would typically have 10+ years' experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.
Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases.
Ability to present high-level information as well as detailed demonstrations of products & services.
Excellent verbal/written communication and presentation skills.
Ability to work both independently and within a team environment, with focus and high attention to detail., Undergraduate/first-level degree (e.g., Bachelor's degree) required, with coursework in business, economics, finance, marketing or related fields.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
Deeply understanding their desired workflow outcomes
Growing the team's talent & investing in careers
Being an industry model in customer centricity

2 Moody's Corporation jobs in England & Wales