12 Month Fixed Term contract working closely with the Reporting and MI Manager, you'll use Business Intelligence to forecast operational performance and plan resource allocation effectively. You'll play a key role in ensuring Service SLAs are met and exceeded, while balancing resource efficiency, cost control, and regulatory requirements to support Novuna's commitment to delivering an outstanding customer experience. You'll also:

Use EWFM or a similar workforce planning tool, alongside other systems, to produce accurate workload forecasts and resource plans
Create and manage shift patterns for Customer Service teams to ensure optimal coverage
Support a strong governance framework by following best practice processes and maintaining a compliant, well-controlled working environment
Build and maintain effective relationships with key stakeholders across the business

Do you enjoy turning data into smart, actionable workforce plans? Can you balance customer demand, service levels, and resource efficiency in a fast-paced environment? Are you confident using forecasting and scheduling tools to drive performance and improve customer outcomes?, We're looking for someone with proven experience as a Resource Planner, who has a strong analytical mindset and takes a data-driven approach to workforce management. You'll have hands-on experience using tools such as EWFM (or similar) to forecast workloads, plan resource requirements, and optimise schedules to meet service demand.
Have a naturally analytical, data-led approach
Can interpret customer needs and translate them into effective plans
Think operationally, with a focus on efficiency and outcomes
Enjoy problem-solving and adapting to changing priorities

Working with over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

1 Novuna jobs in England & Wales