We are looking for experienced Oracle Support Analysts with a strong background across Oracle Cloud and Oracle E-Business Suite (EBS) environments to support and maintain critical enterprise systems across Finance, HCM and Payroll functions. These roles suit functional analysts who understand Oracle systems inside out and are comfortable supporting users, maintaining configurations, troubleshooting issues and helping ensure the smooth day-to-day running of the Oracle environment.,

Provide day-to-day support across Oracle Cloud and EBS applications
Support users with system issues, troubleshooting and query resolution
Create and maintain user accounts, responsibilities, access and security profiles
Carry out system configuration, set-ups and ongoing maintenance activities
Support functional changes, enhancements and system improvements
Assist with testing, patching, upgrades and release activities
Monitor system performance and investigate support issues
Work closely with business users to understand requirements and provide functional guidance
Support integrations, data validation and data quality activities
Write and run basic SQL queries for investigation and support purposes
Maintain system documentation and support processes
Liaise with technical teams, vendors and support partners where required

The successful candidates will have broad Oracle module knowledge across either Finance, HCM or Payroll, alongside solid systems support experience and the ability to work closely with users, technical teams and third-party partners., Strong experience supporting Oracle Cloud and Oracle E-Business Suite (EBS)
Broad functional knowledge across Oracle Financials, HCM and/or Payroll modules
Experience within an Oracle Application Support, Functional Analyst or ERP Support role
Strong understanding of Oracle system navigation, configuration and user support
Experience managing user access, responsibilities and security set-up
Ability to troubleshoot functional and systems issues across Oracle environments
Good understanding of Oracle support processes and system maintenance
Basic to intermediate SQL knowledge for support and investigation activities
Strong stakeholder and end-user communication skills
Experience working within complex enterprise environments

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