Provide remote technical support to customers and internal engineering teams, troubleshooting network, hardware, and connectivity issues to first- and second-line resolution
Act as a key point of contact for incoming support tickets, working to defined SLAs and escalating to senior engineers where required
Carry out hardware pre-build and configuration work in our workshop, including staging, imaging, and testing customer devices and networking equipment prior to deployment
Ensure all prebuilt and preconfigured solutions, systems, and hardware are configured and set up in line with manufacturer, IT, and cyber best practices
Provide responsive, hands-on support for our field-based engineers, systems, and customers
Support commissioning for our professional services team
Maintain documentation for processes, systems, assets, and credentials
Play a key role in transitioning legacy systems to new solutions
Work to high standards and support continuous improvement
Hardware
Support
Network
SQL
Security

Good understanding of IP networking, switches, firewalls, routers, and VPNs
IT support or helpdesk experience
Experience with patching, system upgrades, and remote access support
Strong communication skills and a self-driven approach
Experience with FAT testing
Familiarity with SQL or database technologies
Experience integrating platforms and systems
Active certifications in relevant security, IT, or networking areas
Self-motivated and proactive
Strong analytical and problem-solving mindset
Comfortable working in a dynamic, small-team environment
Full UK driving licence and access to own transport

2 Reliance High Tech jobs in England & Wales