Spa Guest Services Assistant, delivering warm, attentive hospitality while supporting the smooth running of our award-winning Spa. You will be the first point of contact for many of our guests, helping to create a welcoming and memorable experience from arrival through to departure, while ensuring the highest standards of service are maintained throughout the guest journey.,

Welcome spa guests and provide a warm, professional arrival experience
Manage spa guest arrivals and departures and spa bookings efficiently
Respond to guest enquiries in person, by telephone and via email
Provide information about spa facilities, treatments and hotel services
Support the smooth day-to-day operation of the Spa Reception area
Work closely with Spa Therapists and other departments to ensure a seamless guest experience
Handle guest requests and concerns promptly and professionally
Maintain accurate guest records and ensure all administrative tasks are completed to a high standard, We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

Previous experience in a customer service, reception, hospitality or spa environment is desirable
Friendly, confident and professional communication skills
A passion for delivering exceptional guest experiences
Strong organisational skills and attention to detail
Ability to remain calm and efficient in a busy environment
Comfortable using booking and reservation systems
Flexible to work a variety of shifts, including weekends and bank holidays

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience., At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy

Competitive pay, plus service charge
Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
Free meals while on duty
Free access to the on-site gym and parking
Access to our Employee Assistance Programme and wellbeing resources
Exclusive discounts and perks through Hospitality Essentials
Opportunities for growth, learning, and internal movement within the Exclusive Collection

3 Pennyhill Park jobs in England & Wales