An exciting opportunity has arisen for a Claims Handler to join our well-established team based in our head office in Houghton-le-Spring. The role will involve answering inbound calls from customers of the Very Group wishing to raise a claim for their appliance under their extended warranty insurance as well as dealing with ongoing claims and delivering exceptional customer service on all aspects of the call. What will be your key responsibilities?

Provide world class customer support related to repairs of White Goods, Brown Goods, and all other Electrical products.
Raise new claims correctly, organise replacement appliances where required
Effectively handle existing customer claims calls and ensure all processes are followed correctly
Manage incoming calls from customers and clients positively promoting our business while providing world class customer support related to appliance repairs
Ability to handle escalations from customers claims calls and ensure all processes are followed correctly
Comply with Data Protection Act rules
Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
Participate with Management to review performance and targets and agree plan of action. Participate in Monthly/Quarterly 1-2-1 with line manager
Carry out any administrative duties assigned by management daily
Ensure client portals are actioned and any queries/waiting for approvals/client and customer notes etc are cleared
Hold excellent knowledge and understanding of client requirements to be the 'Expert' in your field

Experience in a claims handler or customer service advisor role in a contact centre environment preferred
Problem solving skills
Flexible working approach
Capable of multi-tasking in a fast-paced Contact Centre environment
Drive / Self-motivation
Good organisational and time management skills
Good understanding and a proficient user of Microsoft systems e.g Excel, Word etc

Founded in 2003 and united under the Pacifica brand two years later, we've grown to become the largest Domestic Support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff, our service offer includes repairs in and out of guarantee, warranty products, spares warehousing and product replacement. Pacifica Appliance Services has become one of the largest professional Appliance Repair companies in the UK.

Company Benefits. What's In It For You?
Up to 33 days' holiday (including bank holidays) - pro-rata for fixed term contract
Pension Scheme plus Death in Service Benefit (3x annual salary)
Free Multi Appliance Protection Cover for your own home appliances
Free on-site parking
Access to exclusive discounts with top high street retailers
Regular company events and incentives
Genuine career progression opportunities within Pacifica Group

1 Pacifica Appliance Services Ltd jobs in England & Wales