The E-Commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce., Website & Product Management:

Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels)
Ensure product content aligns with luxury brand tone, storytelling, and visual standards
Manage product launches, collections, and seasonal updates
QA website content for accuracy, consistency, and functionality
Support homepage updates, banners, and landing pages
Assist with digital merchandising to optimise product placement and storytelling
Coordinate with creative teams on imagery, copy, and campaigns
Ensure brand consistency across all e-commerce touchpoints
Assist with order management, tracking, cancellations, and returns
Provide high-touch customer service as needed via email/chat in line with luxury standards
Liaise with logistics and warehouse teams as needed
Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers)
Compile weekly/monthly performance reports
Support A/B testing and optimisation initiatives
Support inventory coordination between online and offline channels
Assist with promotions, gift-with-purchase, and special campaigns
Maintain internal documentation and processes, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"

At least 1 year's experience in e-commerce, digital retail, or luxury/fashion/beauty environments
Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar
Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams.
Passion for luxury fashion and a keen eye for aesthetics.
Strong attention to detail and organisational skills
Excellent written communication and copy-editing skills
Customer-first mindset with a luxury service approach
Excellent Excel/Google Sheets skills
Basic understanding of e-commerce metrics and performance
Right to work in the UK (no need for Visa Sponsorship)
Experience with Matrixify is a plus

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