To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
Experience working in a retail, hospitality or gambling environment
Experienced delivering excellent customer service
Willingness to learn and develop
Flexible and dedicated
Attention to detail
Industry and compliance training will be given, If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme

3 Merkur Casino jobs in England & Wales