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Provide first-line IT support, assisting customers with everyday technical issues and general IT queries.
Help resolve basic IT issues, including password resets, software updates and user access requests.
Log and manage support requests, escalating more complex issues to senior technicians when required.
Communicate with customers professionally through email, telephone and Kinetwise, providing updates and support.
Gain hands-on experience with Microsoft 365, Azure, Kinetwise and the company's internal cloud services.
Work alongside experienced IT technicians, developing technical knowledge and practical skills while learning about the wider IT support environment.
Full training and support will be provided by your workplace mentor and from the Baltic team., This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification.

General understanding of IT support
Passion for IT and technology
Good communication skills
Ability to work will within a team
Knowledgeable in Microsoft packages
A grade 4 in Maths and grade 5 in English at GCSE is required for this role, You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

Are you passionate about technology and eager to kick-start your career in Information Technology? This is an exciting opportunity to join Simoda as an IT Apprentice! In partnership with Baltic Apprenticeships, Simoda is looking for an enthusiastic individual to join their growing team. Established in 2019 and based in Sheffield, Simoda is an award-winning, independent […]

£21,157.00 to £24,784 per annum
Working Monday to Friday, 8:30am till 5pm or 9am till 5:30pm
20 days holiday plus bank holidays, £21,157 - £24,785

1 Baltic Apprenticeships jobs in England & Wales