Introduction

We currently have an exciting opportunity for an IT Support Apprentice to join our IT Support team based in our Bristol office.

This IT apprenticeship offers you the opportunity to gain a formal IT qualification (Microsoft Azure Cloud Support Specialist Level 3 Apprenticeship) as well as receiving paid on-the-job training.

About the Employer

We've worked hard and continue to work hard, to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that often become lasting friendships.

What You'll Do

Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm
Gain hands-on experience providing deskside support and troubleshooting endpoint devices
Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology
Assist with resolving user access issues, incidents, and technical queries
Contribute to knowledge management and documentation to improve service delivery
Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams
Help ensure issues are resolved efficiently and colleagues receive a consistent support experience
Develop technical skills through a combination of structured learning and supervised, hands-on experience
Build experience within a live professional services IT environment while working towards an industry-recognised qualification

Support IT projects requiring Level 2 involvement, including:

Hardware refresh programmes
Office moves and changes
Application deployments
Device configuration and setup
System and device migrations

Training Outcome

Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Logical
Team working

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Full time- Office Based- Monday to Friday 9am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: QA LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.

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