As a Camp Team Member, you'll be at the heart of our overnight guest experience - creating warm welcomes, maintaining high standards across our safari tent accommodation and helping guests feel right at home in the outdoors. From check-in to check-out, housekeeping to host moments, you'll play a key role in delivering memorable stays that reflect the spirit of The Wave and our connection to nature. Key Responsibilities Include:

Delivering consistently high standards of customer service for all camp guests
Managing guest arrivals and departures, including check-ins and check-outs using booking systems
Supporting guest luggage delivery and assisting with on-site orientation
Confidently delivering engaging welcome talks to set guests up for their stay
Developing a strong knowledge of The Wave site, sessions, wave settings and experiences
Proactively promoting surf sessions, experiences and repeat bookings
Carrying out regular tent visits to check in with guests and resolve issues early
Completing basic tent upkeep and reporting maintenance issues to managers
Preparing and restocking tent consumables (e.g. logs, toiletries, consumables)
Monitoring inventory levels within tents and storage areas
Working collaboratively with other departments including Surf Operations, Retail and Food & Beverage
Carrying out changeover cleans of safari tent accommodation
Maintaining high standards of cleanliness and presentation
Preparing cleaning carts and restocking consumables
Organising and preparing linen
Completing stock takes of linen, cleaning supplies and consumables
Using internal systems and apps to log completed tasks and changeovers
Consistently meeting departmental KPIs and quality standards
Working to The Wave standards and SOPs at all times
Demonstrating exceptional attention to detail and pride in presentation
Following all COSHH guidance and keeping training up to date
Complying with legal and company health & safety requirements and risk assessments
Proactively reporting any concerns related to maintenance, safety or operations

You love working outdoors, enjoy being hands-on and take real pride in creating spaces where people feel comfortable, welcome and cared for.
A proactive, positive spirit that aligns naturally with our FAIR values
A friendly, welcoming approach that builds excitement for guests' stays
Strong attention to detail, particularly around cleanliness, safety and standards
The ability to work under pressure with a practical, can-do attitude
Confidence to use your initiative and solve problems proactively
Respect for people, equipment and The Wave house rules
Comfort working in all weather conditions and embracing the great outdoors
You don't need to be a surfer - but you should be excited about what we do, Previous hospitality, housekeeping or customer service experience (desirable but not essential)
Willingness to learn systems, processes and safety procedures
A flexible approach to working patterns

The Wave is a place where people and nature come together - creating the right environment for people to thrive - our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We're driven by a spirit of innovation, purpose and possibility.

30 days paid holiday (inclusive of bank holidays)
Free access to staff surf sessions
Multiple discounts across our surf and other offerings

3 The Wave jobs in England & Wales