The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM's, software and specialized office products located at client sites in the UK and surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.,

Service, upgrade and perform preventative maintenance on company electromechanical equipment
Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered
Work with branch employees to satisfy client needs
Address customer service requests within the specified contract response time
Extended Hours Coverage periods and 'On-Call' duty where applicable
Safeguard and maintain a balanced vehicle stock parts inventory
Upkeep and cleanliness of company issued vehicle including scheduled service intervals
Safeguarding of any company issued assets including tablet computer and mobile phone
All other duties as required

5+ years of working in Technical/Field Service position or similar technical profession
Impeccable Integrity
Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts
Strong electromechanical aptitude
Excellent verbal and written communication skills, including a positive, customer-first attitude
Personable, approachable and able to work easily with others at all levels
Strong Attention to details - able to proof and prioritize your own work
Proficient in iOS, MS Office applications and Windows OS
Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player
Able to commit to and meet project deadlines
Available for periodic travel to our corporate office in Coventry for training classes
Able to lift, push or carry a minimum of 25KG's such as large money counting machines and parts in and out of client sites
The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments
Ability to stand for long periods up to 75% of the time while servicing some equipment, High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment
Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities
Results and people oriented with sound judgment-ability to balance other business considerations
Team player - able to work in a matrix organization
Excellent communication skills verbally and in writing

Have you ever used the self-checkout in a Tesco or deposited coins at a NatWest/RBS branch? Played the slots at aMekurCasino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

Competitive salaries
Technician Incentive Compensation Plan
Company provided vehicle, uniform, tools and training
Paid time off
Sick time off
Private medical cover
Private pension with Company contribution
Community involvement

1 Crane Payment Innovations jobs in England & Wales