Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
To provide, and ensure staff provide, outstanding customer service and guest relations at all times
To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
To assist the management team in completing team appraisals, service reviews and training.
To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc..
On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling
Cycle to work scheme

4 Metropolitan Gaming jobs in England & Wales