Role: Head of Applications Package:

Pension
Unlimited leave
Flexible working
Healthcare Cash Plan
Configure and optimise our core applications so they truly meet business needs.
Work alongside business teams to design better workflows, remove friction and improve the day-to-day experience for users.
Act as the expert point of contact for core application queries, ensuring issues are resolved quickly and well.
Keep documentation, guidance and training materials clear, accessible and up to date.
Engage with colleagues across Corndel to understand new requirements as our programmes and processes evolve.
Translate these requirements into system changes, enhancements or new configurations.
Support the rollout of new products and processes, ensuring systems enable a smooth, confident transition.
Help embed change by supporting communication, training and best-practice adoption.
Support integrations between our applications, working with APIs, automation tools and low/no-code platforms.
Work with internal and external technical specialists to ensure enhancements follow strong governance and are well documented.
Use automation and workflow tools to deliver smart, efficient solutions where appropriate.
Contribute to the ongoing strategy and roadmap for our applications, ensuring they evolve with the organisation's needs.
Assess new tools or enhancements with a focus on scalability, security, user experience and integration.
Monitor system performance and user adoption, identifying opportunities for continuous improvement.
Build positive relationships with software vendors to ensure we get the most value from our contracts.
Oversee licence use, compliance and renewals, ensuring we have the right level of access at the best value.
Maintain accurate records and support forecasting for future needs.
Work closely with colleagues managing other systems to ensure alignment and avoid duplication.
Collaborate with the Data and AI teams to support data quality, consistency and effective reporting.
Partner with operational and programme teams to identify opportunities where system improvements can support better outcomes for learners, clients and colleagues.
Experience managing business applications in a mid-sized or large organisation.
Hands-on experience configuring workflow or enterprise platforms (e.g., Aptem, Monday.com, CRM, LMS or similar).
Good understanding of system integrations and/or low/no-code automation tools.
Strong ability to understand business needs and translate them into practical, effective system solutions.
Confident communicator who builds trusted relationships across teams.
Experience managing vendors and software licences.
A proactive, problem-solving approach with a commitment to continuous improvement.
Familiarity with structured change processes (SDLC, ITIL, or similar).
Understanding of cybersecurity considerations in application management.
Experience supporting digital or operational transformation
Knowledge of HubSpot or Salesforce
Experience of AI capability build and how this is achieved within the wider core application environment
Reports to: IT Director
Internal: IT team, Data team, AI team, Product and Commercial teams, Operational teams, Change & Transformation, End users
External: Application vendors, technical partners, consultants
We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
We're a leader in our field, with quality and excellence at the heart of what we do.

Experience managing business applications in a mid-sized or large organisation.
Hands-on experience configuring workflow or enterprise platforms (e.g., Aptem, Monday.com, CRM, LMS or similar).
Good understanding of system integrations and/or low/no-code automation tools.
Strong ability to understand business needs and translate them into practical, effective system solutions.
Confident communicator who builds trusted relationships across teams.
Experience managing vendors and software licences.
A proactive, problem-solving approach with a commitment to continuous improvement.
Familiarity with structured change processes (SDLC, ITIL, or similar).
Understanding of cybersecurity considerations in application management.
Experience supporting digital or operational transformation
Knowledge of HubSpot or Salesforce
Experience of AI capability build and how this is achieved within the wider core application environment
Reports to: IT Director
Internal: IT team, Data team, AI team, Product and Commercial teams, Operational teams, Change & Transformation, End users
External: Application vendors, technical partners, consultants

Corndel is an award-winning UK training provider specialising in high-quality leadership and technology programmes that accelerate organisational and personal performance. We partner with many of the UK's largest and most forward-thinking employers to deliver practical, impactful learning that aligns with real business priorities.
We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
We're a leader in our field, with quality and excellence at the heart of what we do.

2 Corndel Limited jobs in England & Wales