This role is 4 days in the office and 1 day WFA. You'll sit at the heart of our Finance team, leading Credit Control across a multi-site portfolio while supporting the ongoing development of the function. This is a hands-on leadership role that combines operational oversight with reporting, stakeholder management, risk mitigation, and continuous improvement. The role is about more than chasing debt-you'll be:

Leading and developing a small Credit Control team
Owning month-end Credit Control activities and investor reporting
Managing escalations, complex accounts, and collection risk
Partnering with Finance, Sales, Operations, Billing, and Legal teams
Identifying opportunities to improve processes, controls, and automation
Proactively manage overdue balances across the customer book
Build strong customer relationships while ensuring cash is protected
Handle escalations, payment plans, and complex accounts with confidence and sound judgement
Support collection strategy, delinquency management, and risk mitigation across the portfolio
Work closely with Legal on collection matters and compliance requirements
Own and enhance weekly debt and collections reporting
Prepare monthly debt packs and reporting for investors
Translate trends (aged debt, DSO, delinquency) into clear, actionable insights
Provide regular updates to Finance leadership on performance, risks, and opportunities
Track team performance against agreed KPIs and objectives
Manage the Credit Control cycle and escalation processes
Oversee cash allocation and reconciliation (bank + receipts)
Partner with Sales, Building Managers, Billing, and Finance teams to ensure smooth customer lifecycle management
Drive improvements in process, efficiency, and automation
Support wider finance transformation initiatives and adoption of new ways of working
Manage failed Direct Debits, deposit top-ups, and account risk
Issue suspensions, manage terminations, and support legal escalations where required
Identify collection and operational risks and implement mitigation strategies
Handle sensitive client situations with professionalism and commercial judgement
Ensure compliance with policies, controls, and collection procedures
Line manage and mentor the Senior Credit Controller and wider Credit Control team
Provide coaching, guidance, and performance management support
Build team capability and encourage continuous improvement
Foster accountability, collaboration, and high performance across the function
Be part of a fast-evolving finance function with real opportunity to grow
Move beyond traditional Credit Control into insight, automation, and transformation
Work in a business where client relationships and commercial thinking matter
Play a key role in protecting cash and enabling growth

Proven experience in Credit Control / Accounts Receivable within a fast-paced, high-volume environment such as Retail, Hospitality, Real Estate, or Flexible Workspace
Previous experience supervising, mentoring, or leading Credit Control team members
Strong Excel, reporting, and debt analysis skills (experience with ERP systems and Power BI is a plus)
A commercial mindset-able to balance customer relationships with cash recovery and risk management
Experience working across multiple stakeholders and managing escalated or complex accounts
Interest in process improvement, automation, and leveraging technology within Finance
Experience in multi-site or property/flexible workspace environments is beneficial
Detail-driven but commercially aware
Highly organised and comfortable managing competing priorities
Comfortable with difficult conversations and stakeholder management
A confident people leader who enjoys coaching and developing others
Proactive, self-motivated, and able to hit the ground running
Focused on continuous improvement and smarter ways of working

At Fora, we're reimagining what the workplace can be.

Core working hours with flexibility - because life doesn't run 9-5
Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain… anywhere that inspires you
28 days' annual leave + bank holidays
Your birthday off - celebrate you
Buy additional annual leave to create even more time for what matters
5% matched pension scheme - supporting your future
Life assurance for peace of mind
Discounted gym membership to keep you feeling your best
Health cash plan - supporting day to day medical expenses
Mental wellbeing support - confidential in-person or online therapy sessions
Cycle to Work Scheme
Season Ticket Loan to make your journey easier and more affordable
25% off at Fora cafés - your morning coffee just got better
2 x volunteer days / year

1 Fora Space Limited jobs in England & Wales