Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

We are looking for someone with:

Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
Experience of working in a customer-facing environment.
Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Competitive pay & generous pension
25 days holidays plus bank holidays
Investment in your learning, personal development and technology
A wide range of benefits

2 The Riverside Group Limited jobs in England & Wales