The Customer Infrastructure Delivery Head is accountable for end-to-end customer infrastructure delivery, program governance, and operational excellence for UK-based clients. This role blends delivery leadership, PMO discipline, and customer-facing governance, ensuring infrastructure services and transformation programs are delivered on-time, within budget, and to agreed quality standards. Key Responsibilities

Own holistic delivery across infrastructure towers for assigned UK customers.
Act as the single accountable owner for delivery assurance, escalations, and outcomes.
Build executive-level relationships with customer CIOs, Heads of IT, and Transformation Leads.
Establish and govern strong PMO practices across infrastructure delivery.
Program planning and execution
Dependency and risk management
Schedule, cost, and scope control
Chair program governance forums, steering committees, and executive reviews.
Ensure disciplined reporting of milestones, risks, benefits, and financials.
Data Centre & Hybrid Hosting
Cloud Platforms (Azure/AWS/GCP)
Network & Connectivity (LAN/WAN/SD-WAN)
End User Computing & Workplace Services
Identity, Access & Infrastructure Security
Backup, DR, and Business Continuity
Ensure ITIL-aligned service delivery and operational governance.
Own SLAs, OLAs, KPIs, and customer experience metrics.
Drive continual service improvement (CSI) initiatives.
Data centre exit strategies
Cloud adoption and migration
Workplace modernization
Balance change delivery with business-as-usual stability.
Financial, Commercial & Risk Management
Own infrastructure delivery budgets and financial forecasting.
Apply project financial governance aligned to PMO best practices.
Lead risk management and mitigation planning across programs and operations.
Leadership & Multi-Vendor Management
Lead delivery managers, program managers, architects, and operations teams.
Govern vendor and supplier delivery against contractual and performance commitments.
Build high-performing teams with strong delivery accountability.
UK regulatory and contractual obligations
Internal audit, ISO, and security controls

Mandatory
Proven leadership in enterprise infrastructure delivery and transformation
Strong customer-facing delivery governance experience in the UK market
Demonstrated experience running PMO-led programs and managed services
Excellent escalation management and stakeholder communication skills
Infrastructure towers: Data Centre, Cloud, Network, Workplace, Security
Microsoft ecosystem (M365, Azure, Active Directory - preferred)
Strong understanding of managed services and transformation delivery models
ITIL-based service management expertise
PMP (Project Management Professional) or equivalent
PMO/Program Management certification (MoP, MSP, PgMP, or equivalent)
ITIL Expert/ITIL Managing Professional
PRINCE2 Practitioner
SAFe/Agile Program Management (optional advantage)

1 Hexaware Technologies Uk Limited jobs in England & Wales