Delivering exceptional service across telephone, email, and online enquiries
Proactively making outbound calls to secure bookings and maximise revenue opportunities
Accurately recording and managing all reservations in line with established procedures
Identifying opportunities to upsell and promote premium experiences
Managing private and group bookings, including rooming lists and invoicing
Building strong relationships with group organisers and private guests through timely communication
Supporting the team with general administrative duties
Processing payments and ensuring all bookings are settled prior to arrival
Maintaining a strong knowledge of all services and products available at TLH Leisure Resort
Service - Excellent written and verbal skills, creating a great first impression and ensuring the booking process runs smoothly for group organisers and private guests
Teamwork - Work seamlessly alongside both TLH team members and external stakeholders to provide the best possible service to our guests, increasing the likelihood of repeat bookings
Attitude - Maintain a positive and professional attitude at all times
Respect - Act in a respectful way and understand that all guests will have individual needs
Safe and Sustainable - Abide by all health and safety regulations and ensure all booking details are completed in line with company policies and procedures

We're looking for someone with energy, confidence, and a genuine passion for sales and customer service - someone who thrives on turning enquiries into memorable experiences and isn't afraid to pick up the phone to secure new business, while also demonstrating excellent attention to detail and strong administrative skills.

Free use of the leisure facilities (during selected times)
Discounts on Aztec Spa treatments and facilities
Discounts on accommodation and Aztec Leisure memberships for friends and family
Full induction to ensure you hit the ground running
Free staff meals whilst on duty
Up to 28 days annual leave
Workplace pension scheme (subject to eligibility criteria)

1 Tlh Leisure Resort jobs in England & Wales