As a Customer Support Advisor, you'll manage customer claims from start to finish - assessing cases, ordering parts, resolving issues, and keeping customers informed every step of the way. This is a varied role that mixes admin, communication, and decision-makingDay-to-Day Duties:

Handle and assess consumer claims within service level agreements (SLAs)
Communicate updates to customers via phone and email
Liaise with manufacturers and retailers to resolve claims
Raise purchase orders and update internal reports
Manage inbound/outbound calls and emails professionally
Resolve customer complaints in line with company policies

Strong customer service and communication skills
Good organisational and admin abilities
Confidence using Microsoft Office (Excel, Word, Outlook)
Ability to prioritise tasks and work independently
A proactive, solution-focused approach

Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years' experience caring for furniture, developing new techniques, tools and products to achieve the best result. They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it's their job to care for you and your furniture and they won't let you down.

Office based with flexibility to work from home
Pension Scheme (up to 8% paid by Guardsman)
Life assurance cover (4 x basic salary)
25 days annual holiday plus bank holidays
Birthday off
Holiday trade scheme - Buy or sell up to one contractual working week
Employee Assist Programme (EAP)
Bonus scheme
Free flu jab
Company Sick Pay
Wellbeing app

2 The Guardsman jobs in England & Wales