Job Overview Adthena is an award-winning search intelligence platform powered by patented AI technology. We help brands, marketers, and agencies dominate the paid search market. We are seeking a French-Speaking Customer Success Manager to partner with a portfolio of French and UK clients. Key Information

Reporting to: Senior Manager, Customer Success
Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
Interviews: 4 Stages
Start Date: ASAP
First 30 days - Get up to speed on product, business, tools, and processes.
By 60 days - Build relationships, arrange calls, and manage a pre-assigned book of "green" clients (up to 30).
By 90 days - Conduct Business Reviews with senior stakeholders, drive engagement via monthly check-ins, co-own success plans, and capture outcomes.
By 12 months - Deliver an exceptional client experience with 90%+ gross revenue retention and scope upsell opportunities.
By 18 months - Proven track record as an Adthena CSM, with a clear path for growth.
Native French speaker with strong written and spoken English
At least 2 years in a client-facing Customer Success, Account Management, or Client Services role
Strong stakeholder management skills, comfortable engaging up to C-level
Solid understanding of the digital marketing landscape, including paid search
Strong analytical skills - confident working with data and translating it into actionable insights
Customer-centric mindset focused on delivering value and driving outcomes
SaaS background is a plus
Get Shit Done: We take action, own challenges, and find solutions.
Freedom with Responsibility: We take charge of results and recognize our hustle.
Deliver Remarkable Quality: We exceed expectations and aim to do our best work.
Smart & Always Improving: We expand our knowledge and become better at what we do.
Strong Culture: 93% approval rating, eNPS 27.
Award-Winning Product: 2025 US Search Award for Best AI Search Software Innovation.
Trust-Based Vacation: Take time off as needed.
Remote-First: 52% remote, others hybrid at London, Austin, Sydney hubs.
Flexible Work: Full autonomy over day.
Career Growth: Bespoke training and career development via "Sherpa plans."
Private Medical Insurance: Fully covered health care.
Mental Health Support: EAP with 24/7 counselling and HeadSpace.
Family Care Package: Up to 6 months paid maternity leave, 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS schemes from day one.
Home Office Stipend: $200 for ideal remote set-up.
Swag Welcome Gift: $70 credit for merch.

As a French-Speaking Customer Success Manager, you will be the go-to partner for clients, driving adoption through onboarding, best-practice guidance, and bespoke solutions. Native French is essential, with strong written and spoken English., Native French speaker with strong written and spoken English
At least 2 years in a client-facing Customer Success, Account Management, or Client Services role
Strong stakeholder management skills, comfortable engaging up to C-level
Solid understanding of the digital marketing landscape, including paid search
Strong analytical skills - confident working with data and translating it into actionable insights
Customer-centric mindset focused on delivering value and driving outcomes
SaaS background is a plus

Strong Culture: 93% approval rating, eNPS 27.
Award-Winning Product: 2025 US Search Award for Best AI Search Software Innovation.
Trust-Based Vacation: Take time off as needed.
Remote-First: 52% remote, others hybrid at London, Austin, Sydney hubs.
Flexible Work: Full autonomy over day.
Career Growth: Bespoke training and career development via "Sherpa plans."
Private Medical Insurance: Fully covered health care.
Mental Health Support: EAP with 24/7 counselling and HeadSpace.
Family Care Package: Up to 6 months paid maternity leave, 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS schemes from day one.
Home Office Stipend: $200 for ideal remote set-up.
Swag Welcome Gift: $70 credit for merch.

3 Adthena jobs in England & Wales