The Desktop Support Specialist II is responsible for delivering advanced technical support to end users, ensuring reliable system performance, and contributing to enterprise-wide IT initiatives. This role requires strong technical expertise across hardware, software, and networking, along with the ability to operate independently in a global support model.,

Advanced Technical Support
End-User Setup & Support
Hardware & Software Management
User Account Administration
Security & Compliance
Advanced Troubleshooting
Documentation & User Enablement
Project & Global Support Work

Bachelor's degree in computer science, computer engineering, or related field preferred
Equivalent experience, including technical training, will be considered in place of formal education
Computer hardware and peripherals
Operating systems and enterprise software
Networking fundamentals
Reliability & Accountability
Ownership Mindset
Responsiveness

Approximately 95% of time spent in the office environment.
Office environment conditions are normal for an office environment.
Approximately 5% spent at other office business locations.

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