We are looking for an Editorial Office Coordinator to join our dedicated Editorial Operations team, providing editorial administration and supplier management support for a large portfolio of journals. In this role, you will use the online manuscript submission and tracking systems ScholarOne Manuscripts and Editorial Manager, while supporting the Editors and Associate Editors of international peer-reviewed journals. What you will be doing:

Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
Acting as a point of escalation for our supplier partners on a portfolio of titles
Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
Providing excellent and empathic customer service within agreed timeframes
Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
Maintaining accurate electronic records system used by the production department and the wider company
Provide project support as and when required, this includes support for projects that are in production and projects in development
Build effective working relationships and communicate clearly with colleagues across departments, as required
Successfully liaise with external stakeholders as required
Prepare for and participate in internal and external meetings

Familiarity with the concept of peer review and its key role in research validation
Basic project management skills
Calm and logical response under pressure
Attention to detail
Excellent written and verbal communication skills
Handle and communicate information sensitively and professionally
Effective team player, able to prioritise workload effectively to accommodate competing demands.
Commercial awareness and customer focus
Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

An excellent work/life balance with a fantastic, flexible working culture
25 days annual leave per year plus a day off for your birthday
3 additional discretionary days off during the holiday season at the end of the year
4 paid volunteering days each year
Company funded single cover private medical insurance
Employee assistance programme - offering 24/7 well-being support
Share Match - Plan that matches every share purchased with two free shares.
Pension scheme
Life assurance, plus optical and medical care

1 Taylor And Francis jobs in England & Wales