Strong experience in retail merchandising, commercial trading or merchandise planning, ideally within ecommerce, digital or multichannel environments. Spanning multiple product categories is preferred.
A proven track record of driving commercial performance, with a strong understanding of forecasting, pricing, promotions, margin, stock and profitability.
An open, inspiring and inclusive leadership style, with experience developing people, building capability and supporting teams through change.
Strong commercial curiosity and the ability to spot opportunities, think creatively and turn insight into meaningful business outcomes.
A collaborative approach, with the confidence to challenge constructively, listen to different perspectives and build strong relationships across teams.
Excellent analytical and commercial judgement, with the ability to translate complex data into clear recommendations and decisions.
The ability to adapt traditional merchandising principles to different business models, including digital products, partnerships and emerging retail propositions.
Confidence operating in a fast-moving, evolving environment, balancing day-to-day delivery with longer-term strategic opportunities.
Strong communication and influencing skills, with experience engaging senior stakeholders and bringing people together around shared priorities.
An interest in how data, AI and automation can improve commercial decision-making and help build more effective ways of working.

Leading our merchandising and trading performance across a diverse Retail portfolio, driving sustainable revenue, margin and commercial growth.
Inspiring, coaching and developing a high-performing team, creating an inclusive environment where people feel empowered to contribute, challenge and grow.
Using commercial insight, customer behaviour and market trends to identify new opportunities, challenge assumptions and influence trading decisions.
Owning forecasting, merchandise planning, pricing and promotional strategies to optimise performance across our Retail propositions.
Bringing a fresh perspective to how merchandising operates across physical products, digital retail, and working on our Avios pricing proposition to deliver greater customer value and stronger commercial performance.
Working collaboratively with Buying, Sourcing, Operations, Customer/Marketing, Ecomm, Finance, Data and Product teams to balance commercial priorities and deliver the best outcomes.
Turning complex trading and performance data into clear recommendations that influence senior stakeholders and drive meaningful action.
Balancing revenue, margin, stock, customer value and partner economics to make informed, commercially sound decisions.
Shaping the future of our merchandising capability, improving processes, ways of working and exploring opportunities through AI, automation and emerging technologies.
Building strong relationships across the business, encouraging constructive challenge and bringing different perspectives together to achieve shared goals., We might not be right for you if…
You prefer working through a defined to-do list or following a familiar approach. At IAG Loyalty, we focus on what matters most and flex how we get there, whether that's working independently or coming together to achieve the best outcomes.
You feel most comfortable when expectations and ways of working are clearly mapped out. We give our people the trust and space to make decisions, take accountability and find their own way to deliver great outcomes.
You prefer predictability and established ways of working. We move fast, try new things and learn and iterate as we go; our environment isn't right for everyone.
You prefer focusing on the task. At IAG Loyalty, we take pride in what we do, think beyond our immediate responsibilities and consider the impact our decisions have on our customers, colleagues and the wider world around us.

1 Iag Loyalty jobs in England & Wales