We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements., On-site Audits & Visits

Conduct regular audits and site visits across partner facilities
Ensure compliance with operational standards and service quality
Identify issues and implement corrective actions
Support onboarding and offboarding of partner facilities
Provide hands-on training on systems, processes, and app usage
Build strong relationships and support operational improvements
Track KPIs (complaints, reschedules, turnaround times)
Analyse trends and investigate service issues
Maintain audit documentation and deliver regular reports
Present monthly performance summaries
Work closely with Account Management, Fleet, and Customer Ops
Support order management, case resolution, and process improvements
Ensure adherence to quality standards
Recommend and implement service improvements
Assist with administrative tasks and ad hoc operational projects

Strong communication and relationship-building skills
Ability to work independently and travel across London
Experience in operations/auditing (service, logistics, or similar)
Detail-oriented with strong organisational skills
Comfortable in a fast-paced, dynamic environment
Proficient with digital tools and mobile apps
Hindi/Urdu language skills
Start-up or multi-market experience
Laundry/dry cleaning industry experience

Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.

Role Details
Full-time (40 hours)
On-site role across London (Rotational 5 days per week, including weekends)

1 Laundryheap jobs in England & Wales