We're on the lookout for a friendly and committed individual to become part of our Customer Care team within our Trade department. If you excel in dynamic environments, communicate with clarity and confidence, and take pride in providing exceptional customer care, we'd love to connect with you. Help us continue to deliver high-quality support and foster meaningful customer relationships.,

knowledge of Locks/ Products - especially Banham (preferred not essential).
Experience with PSO / FSM systems ( preferred not essential)
Experience delivering fantastic customer service within an operational environment.
Good geographical knowledge of the Southeast, Inner and Greater London.
Good knowledge of Microsoft Excel Word and Outlook.
Strong diary management skills
Proactive and flexible approach to work
Can prioritise and plan work under pressure to meet deadlines

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.

You will be entitled to a competitive salary of £28,500 PA and a great range of benefits including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Hybrid working (3 days office based and 2 days WFH)
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25% (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.

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