System Administration:

Build and maintenance of primary school ordering platforms
Onboarding and training of new clients to ordering platforms
Distribute parent and staff accounts/invitation links across all ordering platforms
Menu updates and verification to ensure parents see correct meal options
Managing term dates, closed days and calendar updates
Verify and cross-check menu choices to system build
Prepare and amend trip and theme-day menus, including mass or manual deletion of meals
Create and maintain menu cycles in accordance with operational schedules
Create usable menu templates for meal ordering platforms
Receive, check and interrogate submitted menus from Food Team before platform menu building begins
Create menu layouts, ensuring accuracy across all ordering platforms before publishing
Attending scheduled and ad-hoc meetings with system partners and internal teams to build development and iron out issues
Liaising across Central Admin Team, Mobilisations Director and Operations Team for consistent data and quality service
Collaborate across departments to identify and resolve recurring system issues
Support new school onboarding and integration activities
Responding promptly and professionally to calls, emails and Freshdesk tickets from parents, schools and internal teams
Handle late orders and meal cancellations, liaising with school kitchens to ensure accurate meal provision
Liaising with Operations Team and school offices to resolve issues

Strong communication and interpersonal skills
Outstanding customer service skills
Excellent organisational and multitasking abilities
High attention to detail with a proactive approach to problem solving
Competent in Microsoft Office and database systems
Experience with catering or school management systems an advantage
Ability to work independently and collaboratively within a fast-paced environment

25 days annual leave plus bank holidays
Staff discount scheme across 850+ retailers
Pension scheme and other great company benefits
Monthly incentives and recognition for top performers

4 Impact Food Group jobs in England & Wales