To ensure that all requests & enquiries to the Postroom Department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion.
To implement Health & Safety for Post room operations, adhering to current SOP s and legislation.
To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.
Ensure that work areas are always kept clean & tidy reporting any defects immediately.
To ensure the Postroom is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.
To be a part of the Resort team maintaining the policies, company rules and quality of Ballymore Properties Ltd.
Meeting and Greeting all residents/ couriers politely on drop off and collection of mail
To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the Postroom
Ensure the smooth running of the communication systems within the Estate to SOP principles
Correct reporting of any security / health and safety issues.
Correct reporting of any incidents or complaints.
Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
Making out postal slips ready for delivery into resident s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
Correct issuing of parcels / registered mail as per SOP s.
Receipt & Issue of residents dry cleaning/laundry ensuring relevant paperwork completed.
When requested to carry out apartment key audit
When requested to carry out Estate key audit
Pro-actively dealing with maintenance and cleaning problems identified within the estate.
Always maintain a safe environment for all people in the estate.
Maintain a neat and tidy appearance in the Parcel Room and all Storage rooms.
Take the appropriate action in the event of an emergency.
To ensure all relevant correspondence is forwarded without delay to the RD s office.
Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
To know, understand and demonstrate the principles highlighted within the BAML Mission Statement.
To help to create a can do, will do, with pleasure culture within all aspects of the Residential Estates Team.
Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager.

Good organisational skills
Knowledge and experience of software systems to aid with front of house and security.
Team player, to use initiative.

1 Ballymore Group jobs in England & Wales