We are looking for a dedicated and organised Field Care Supervisor to join our team at Home Support Matters. This is a key role supporting the delivery of high-quality, person-centred care within the community. You will be responsible for overseeing care delivery, supporting our care workers, and ensuring all services meet regulatory standards and internal quality expectations. Key Responsibilities Care & Quality Management

Manage customer cases including assessments, care planning, reviews and audits
Ensure care plans, risk assessments and MAR charts are accurate, compliant and up to date
Conduct regular quality reviews, customer visits and satisfaction checks
Monitor care delivery to ensure high standards in line with CQC and local authority requirements
Carry out field supervision and face-to-face support for care staff
Complete competency checks, including medication administration
Support staff with performance concerns and risk assessments
Provide hands-on care when required
Maintain accurate records in line with company policy and GDPR
Audit documentation including care logs and MAR charts
Ensure contracts and service agreements match delivered care
Complete incident reports and take appropriate follow-up action
Liaise with health and social care professionals
Support referrals (e.g. Occupational Therapy, continence services)
Attend review meetings with customers, families, and professionals
Participate in the on-call rota, supporting service delivery outside normal hours

Is passionate about delivering high-quality care
Works well as part of a team and independently
Has strong organisational and problem-solving skills
Communicates confidently with a range of people
Is flexible and committed to continuous development
NVQ Level 2 (or equivalent), with willingness to work towards Level 3/4
Minimum 2 years' experience as a community care worker
Excellent communication and customer service skills
Strong IT and administrative skills
Good understanding of care standards and compliance
Full UK driving licence and access to a vehicle
Experience supervising or managing staff
Experience within a regulated care environment

2 Home Support Matters jobs in England & Wales