Introduction

The Central Operations & Planning Apprentice supports the day-to-day planning and coordination of SBFM's nationwide field operation while completing a structured apprenticeship programme.

About the Employer

SBFM (Sustainable Business Facilities Management) is a facilities services provider. We deliver commercial cleaning, catering, security, and building maintenance. SBFM uses data-driven technology and sustainability practices to service offices, logistics sites, and corporate space

What You'll Do

Duties and Responsibilities:

Operational Planning:

Support the production of daily and forward schedules for Area Supervisors using the Company's planning platform (FLS VISITOUR)
Learn how to optimise travel time, workload distribution and colleague utilisation across the field operation
Support the planning team in responding to day-to-day operational changes including sickness, emergencies, customer requests and business priorities
Develop an understanding of how planning decisions balance contractual priorities, colleague wellbeing and operational efficiency
Work alongside the Operations Planning Manager and Planning coordinator to ensure all business requirements are met by the field team
Assist with monitoring planning performance and identifying opportunities to improve efficiency

Central Operations Support:

Support the mobilisation of new customer contracts through planning and operational coordination
Assist in producing operational reporting and performance analysis using Microsoft Excel
Support continuous improvement initiatives across Central Operations
Learn how planning software and technology support operational delivery, working alongside software suppliers where appropriate.
Assist with maintaining operational procedures, documentation and best practice
Support the implementation of new technologies and operational processes as part of ongoing business improvements

Collaboration and Teamwork:

Build positive working relationships with the Operations Planning Manager, Regional Operations Managers, Area Supervisors, Account Managers and colleagues across the business
Support colleagues by responding promptly to operational requests appropriate to the role
Participate in team meetings, training sessions and apprenticeship learning activities
Demonstrate a willingness to learn, seek feedback and continually develop knowledge and skills
Support wider Central Operations activities as required

Qualifications and Skills:

Essential:

GCSE Grade 4/C or above (or equivalent) in English and maths
Good organisational skills with strong attention to detail
A positive attitude with a willingness to learn and develop
Strong communication and interpersonal skills
Comfortable using technology and learning new systems
Basic Microsoft Office skills
Ability to prioritise tasks and work effectively within a team
A proactive, flexible approach to work

Desirable:

A Levels, T Level, BTEC or equivalent qualification
Experience using Microsoft Excel

Training Outcome

Potential full time position for the right candidate after completion of the apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Patience

Qualifications

Essential - GCSE - English - 4/C and above
Essential - GCSE - Maths - 4/C and above

Course Information

Course: Data technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED

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