As a Duty Manager you'll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. Your Team You'll be working within our Duty Management Team and directly reporting to the General Manager. Your Responsibilities

Use the Horizon HELLO in all customer interactions
Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
Ensure a first-class customer experience is delivered to all visitors
Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
Carry out the induction and training of new starters and the development of existing team members
Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
With direction from the General Manager implement opportunities for improvement
Perform other duties as assigned by the General Manager

2+ years' experience as a manager or team leader, preferably in a leisure environment, National Pool Lifeguard Qualification (or willing to undertake)
First Aid at Work - desirable
Pool Plant Operator - desirable
RLSS Trainer Assessor - desirable
Good interpersonal, time management and organisational skills
Good teamworking skills and the ability to lead and motivate a team
Business acumen, creative thinking and problem-solving
Energy and resilience
Adaptability and multi-tasking skills
Computer literacy (Microsoft Office)
Customer-focused, approachable and outgoing
Ability to relate to the requirements of customers from all age groups and sectors of society

At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.

1 Horizon Leisure Centres jobs in England & Wales