Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
Act as the first point of contact for customer IT incidents and service requests.
Log, manage, and update all support tickets accurately within the helpdesk system.
Ensure all tickets are updated daily, even where there has been no customer communication.
Diagnose and resolve hardware, software, and basic networking issues.
Escalate complex issues to senior engineers or project teams when required.
Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
Proactively identify potential issues and take preventative action where possible.
Maintain compliance with IT security policies and report any suspected security incidents.

Minimum of 2 years' experience in a customer-facing IT support role
Microsoft 365 or Azure Fundamentals
Strong knowledge of PC/laptop hardware and troubleshooting
Good fault-finding and problem-solving skills
Knowledge of Microsoft Windows desktop operating systems
Experience with Microsoft 365 and productivity tools
Basic understanding of Active Directory
Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)
Experience using IT service management / ticketing systems

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2 Daisy Communications Limited jobs in England & Wales