You'll utilise consultative sales techniques to maximise intervention capture and conversion opportunities.
You'll identify customer needs and tailor conversations to achieve positive outcomes for both the customer and the business.
You'll proactively progress claims from initial contact through to resolution, ensuring timely actions are completed and unnecessary delays are avoided.
You'll manage claim lifecycles effectively, maintaining ownership and accountability for diary management and claim progression.
You'll identify opportunities to mitigate indemnity spend through effective management of repairs, mobility services and claim outcomes.
You'll control hire, repair and associated third-party costs, ensuring appropriate challenge and escalation of unnecessary expenditure.
You'll drive claim progression through proactive engagement with suppliers, insurers and customers to minimise claim duration and reduce leakage.
You'll use effective negotiation skills to secure commercially beneficial outcomes whilst maintaining excellent customer service standards.
You'll meet individual and team performance objectives relating to capture, claim progression, customer outcomes and cost management.

Communication: You'll have clear and concise communication with claimants, non-fault third party's, and other stakeholders.
Negotiation: You can negotiate settlements and cost mitigation.
Customer service: Able to provide excellent customer service to maintain positive relationships
Problem solving: Being resourceful and finding solutions, Proven experience within a sales, customer service, claims or target-driven environment.
Understanding of claim lifecycle management and the importance of timely claim progression.
Awareness of indemnity control, claims leakage and cost mitigation principles.
Experience of influencing customer decisions and handling objections effectively.
Strong sales, influencing and objection-handling skills.
Ability to identify and secure claim capture opportunities.
Effective claim ownership and workload management skills.
Strong commercial awareness with an understanding of indemnity spend and cost mitigation.
Ability to proactively drive claim progression and overcome barriers to resolution.
Excellent negotiation skills, balancing customer needs with commercial outcomes.
Ability to identify opportunities to reduce claim costs and minimise leakage.
Commercially aware and focused on achieving positive customer and business outcomes.
Proactive in driving claim progression and resolving issues efficiently.
Takes ownership and accountability for claim performance and outcomes.
Results-focused, balancing conversion performance, customer experience and cost control.
Resilient and confident when influencing customer decisions and managing objections.

1 First Central jobs in England & Wales