Introduction

If you're looking to start your career in IT Support, we have an exciting opportunity for an Apprentice IT Support Engineer to join our team at SSC Laser in Hixon. 

About the Employer

Established in 2000, SSC Laser has rapidly grown into one of the UK's most trusted and experienced companies at delivering metal laser cutting & fabrication across a wide range of industries.

Backed by over 25 years of experience, we utilise trusted laser cutting methods combined with a skilled team dedicated to delivering quality laser cutting, dependable service and exceptional customer care on every project.

What You'll Do

Working alongside our IT Manager, you'll provide first-line support across the business, assisting with day-to-day IT requests as well as a variety of exciting projects.

Key responsibilities:

As part of the role, we'll support you in completing a Level 3 Information Communications Technician (ICT) Apprenticeship, providing structured training, hands-on experience and ongoing coaching to help you build a successful career in IT. 

Where you’ll be working:

SSC is a successful, fast-paced manufacturing business, offering laser cutting and press brake services to a range of sectors across the UK.  We are always looking to innovate, invest and improve and have recently purchased a new tube laser.  This combined with a strategy to deliver continuous improvement and success, means we are now looking for new talent to join our fun and friendly team.   

Our core values are at the heart of how we do business.  If the following values resonate with you, then we may be a great match for one another.

We work together in the best interests of the business. 

We act with integrity. 

We respect and care about each other. 

We do our best, look to improve and strive for excellence. 

We take responsibility for what we do.

The team you’ll be working in:

Working within the IT team, you will be an integral part of delivering a great service to internal colleagues.  Besides your immediate peers, you will also work closely with all teams on a day to day basis to ensure that we deliver a great result for both the customer and our business. 

What you’ll be doing:

So that you can get a feel for the job, here is what you will be doing day to day: 

Accurately log and resolve support calls from internal staff
Escalate support calls to the IT Manager in a timely manner where required
Liaise with external support providers
Carry out maintenance tasks as directed by the IT Manager
Check backups daily and resolve any issues
Order and setup new PC’s and equipment ready for use on the company network
Support on Company-wide IT projects

Essential skills, characteristics and experience:

Need to know:

Basic understanding of Windows 10 / 11 ideal
Good general IT knowledge
Good understanding of Microsoft Office
Knowledge of basic networking advantageous but not essential

Need to have:

Keen interest in a career in IT
Experience of working with Microsoft Office
Drivers licence ideal due to rural location
IT related course or subject qualification
A good level of maths & English
Confidence to work with a range of people at all levels 
A customer focused approach

Need to demonstrate:

We have a number of core competencies that we believe are fundamental to both individual and business success.

The following competencies will need to be demonstrated for success: 

Being knowledgeable - knowing your stuff, with an ongoing passion to learn and develop
Results focused - getting the job done and delivering what was promised
Effective Team worker & Communicator - working effectively with others to achieve a common goal
Great Organisational skills – great at managing priorities and workload 
Takes Responsibility - Self-starter who works on own initiative and takes individual responsibility
Effective and Innovative Problem Solver - Creatively solving problems or improving what we do

Training Outcome

Upon completion, the apprentice will have a level 3 qualification as an Information Communications Technician

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative

Qualifications

Essential - GCSE - English - 4/C
Essential - GCSE - Maths - 4/C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday, 08:00 - 17:00 and Friday, 08:00 - 15:00

Expected Duration: 1 Year 5 Months

Training Provider: TECHNICAL PROFESSIONALS LIMITED

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