As the leader of our Serious Injury Team, you will be responsible for the successful management of our expert serious injury file handlers and their caseload. You will be responsible for supporting the team and the customer to handle claims in an empathetic and reassuring way, whilst managing processes efficiently, securing the maximum win for both the customer and the business.,

Oversee the delivery of high-value intermediate and multi-track injury work
Manage the day-to-day running of the team and full, end-to-end employee cycle
Lead, develop, and mentor a team of serious injury file handlers, influencing and supporting them to deliver strong results and support in the development of the serious injury team assistant.
Ensure the team maximise client contact through home visits and regular contact, setting the expectation of great customer service, making sure it feeds through the journey
Ensure all cases within the team are prepared for issue and handled in a timely manner
Monitor the teams KPI performance in line with the commercial needs of the business - including meeting and exceeding their Wfjord targetS klin
Ensure team's knowledge is up-to-date and being correctly applied to drive operational efficiencies Create an environment that engages high performing individuals to excel, whilst maintaining an environment which supports the spirit of teamwork, open and honest communication and the sharing of ideas and best practice
Proactively develop ways to improve efficiency, quality and general performance of the team, regular reviewing of procedures and systems to identify any inefficiencies
Act as an ambassador for quality, assessing cases for both training and coaching purposes, ensuring quality assessment is accurate to achieve regulatory and legal requirements
Proactively establish and nurture relationships with key stakeholders both within and outside of the team to ensure that activities and performance of the team are in line with the needs of the business
Maintain up-to-date knowledge of our market to ensure the team is and remains fit for purpose
Be responsible for team file closure decisions ensuring that files are closed in a timely and appropriate manner
Ensure that regulatory requirements are met and adhered to at all times, liaising with the company's COLP and compliance function
Ensure the team meet strict court deadlines
Be well versed with CPR rules and relevant case law
Work closely with medical and rehab providers to obtain best service and manage costs
Become a point of technical contact for any Mazur related Directions - AP

Qualified Solicitor with experience in Personal Injury law
Experienced managing a team of serious injury lawyers
Experience of handling serious injury claims from a Claimant perspective with a strong billing history
Technical expertise καν πε in the field of high value, complex, intermediate and multi-track work
Experienced in managing change and introducing new ways of working in a team
Ability to analyse and interpret information to make decisions
Ability to work interdepartmentally, managing stakeholder relationships constructivelyഅ, People leader able to demonstrate the ability to develop and motivate others to perform and exceed expectations
Results driven, striving for the highest levels of employee engagement, performance excellence and customer service standards
Excellent customer care and communication skills
Ability to cope well under pressure
Strong negotiator, able to persuade and influence others
Content working autonomously, taking high levels of ownership with a solution focused approach
Confident and capable decision maker Considerations for risk to make commercially sound decisions
Operate and thrive in a fast-paced organisation
Keen to progress in the legal sector
Meticulous attention to detail
Empathetic with good listening skills
Curious
Driven
Unified

Healthcare scheme: claim up to £1,000 back with Simply Health
Death in service: cover of 3 x salary
Perks at Work: exclusive member discounts across a range of goods and services
Community Day on us: volunteer in your community for one day each year

2 National Accident Law jobs in England & Wales