Introduction

This is a great opportunity to learn with a clear route to grow as your skills develop. You'll work closely with the IT Director, and a small, hands-on team, so you'll see the full breadth of the function - helpdesk, infrastructure, security and in-house software, rather than being confined to a narrow queue of tickets.

About the Employer

Magnavale Limited is a leading temperature-controlled storage and logistics company operating across four UK sites — Chesterfield, Easton, Scunthorpe and Warrington with future expansion planned — supporting the five current businesses within the group. IT is central to daily operations, from warehouse management and EDI trading links with major retailers, to Magnex, our internally developed platform that runs booking, tracking and reporting tools used across the business.

This is a genuine opportunity to learn IT support and software fundamentals inside a live, operational business, with a clear route to grow beyond first-line support as your skills develop.

What You'll Do

Act as first point of contact for IT support requests via phone, email and helpdesk, across all four sites
Log, triage and resolve routine incidents: password resets, account access, printer and hardware faults, software installs
Set up and configure end-user devices (laptops, desktops, handhelds) and peripherals
Escalate more complex issues to the wider IT team with clear, well-documented information
Maintain accurate records of issues, resolutions and equipment in the IT asset register
Support basic user administration tasks (starters, leavers, permissions) under supervision
Assist with routine checks on servers, network equipment and backups
Follow, and help maintain, IT documentation such as setup guides and known-issue logs
Complete all off-the-job training and coursework required by the apprenticeship standard

Training Outcome

This apprenticeship is deliberately structured to grow. Depending on your interests and aptitude, a typical progression looks like:

Level 2 (Infrastructure & Systems): supporting servers, network hardware, on-site data centre equipment, and Microsoft 365 / Windows Server administration
Level 3 (Platform & Development): gaining exposure to the Magnex platform - Node.js applications, SQL, Git - assisting with testing, bug fixes and documentation under guidance
Level 4 (Security & Integration): involvement in the company's ISO 27001 security programme, EDI/data integration work (e.g. Tradacoms, EDIFACT), and vendor-facing projects

Where your progress and the needs of the business align, this role can develop into a permanent IT Support, Junior Developer, or IT Systems role on completion of the apprenticeship.

Skills Required

IT skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

Qualifications

Essential - GCSE - English - 4/C or above
Essential - GCSE - Maths - 4/C or above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday (Times to be confirmed).

Expected Duration: 1 Year 6 Months

Training Provider: CHESTERFIELD COLLEGE

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