Operations Manager (Digital Pathways - iGolf & iPlay)

Salary: £40,000-£45,000

Location: Woodhall Spa (with occasional travel)

England Golf is evolving quickly. As they move into their 'Let's Inspire More Golfers' 2025-2030 strategy, they are expanding their Digital Participation Pathways and iGolf and iPlay are central to that transformation. As Operations Manager, you'll be the person who keeps both digital services running smoothly day to day, while helping shape their next chapter of growth, innovation and user engagement.

This is a role for someone who loves being at the centre of a modern, data-driven digital operation. You'll make sure subscribers experience a service that feels reliable, intuitive and well-supported, while guiding a talented team of nine, including product, support and handicap specialists. So they're clear, connected and able to do their best work.

From systems management and compliance through to customer support, policies, user journeys, engagement activity and product enhancements, you're the one who ensures everything works as it should. You'll oversee annual delivery plans, align activity with England Golf's wider strategy, and work closely with colleagues across Digital, Marketing, WHS (World Handicap System) and Governance. You'll also collaborate regularly with external providers to keep the platforms evolving.

Insight and improvement sit at the heart of the role. You'll analyse performance data, listen to user feedback, refine processes and help shape features, support pathways and loyalty or engagement initiatives that drive both growth and retention. Leadership is central too. You'll support your team's development, manage resources, bring calm structure during busy periods and represent iGolf/iPlay in internal and external meetings. There's also budget responsibility and the chance to influence how these services continue to grow in the years ahead.

No two days look the same: reviewing data, planning product iterations, smoothing operational processes, aligning cross-team work, supporting marketing campaigns, and ensuring systems, policies and customer support all run smoothly. It's varied, purposeful and ideal for someone who enjoys making things work better.

You don't need to be a golfer to excel here; what matters is curiosity, clarity and a desire to improve a service that helps open the game to more people. After probation, hybrid working is available, and the organisation offers a genuinely supportive culture with a fantastic benefits package, including private health cover, Medicash, enhanced family leave, free iGolf membership, generous National Golf Centre discounts, pension contributions up to 7% and much more.

If you enjoy leading people, improving systems, connecting teams and shaping digital participation, this is a role where you can make a real impact.

This role is being exclusively recruited by Will Taylor at Hays, who works closely with England Golf and will guide you through the process.

#s1-Gen

England Golf is evolving quickly. As they move into their 'Let's Inspire More Golfers' 2025-2030 strategy, they are expanding their Digital Participation Pathways and iGolf and iPlay are central to that transformation. As Operations Manager, you'll be the person who keeps both digital services running smoothly day to day, while helping shape their next chapter of growth, innovation and user engagement.
This is a role for someone who loves being at the centre of a modern, data-driven digital operation. You'll make sure subscribers experience a service that feels reliable, intuitive and well-supported, while guiding a talented team of nine, including product, support and handicap specialists. So they're clear, connected and able to do their best work.
From systems management and compliance through to customer support, policies, user journeys, engagement activity and product enhancements, you're the one who ensures everything works as it should. You'll oversee annual delivery plans, align activity with England Golf's wider strategy, and work closely with colleagues across Digital, Marketing, WHS (World Handicap System) and Governance. You'll also collaborate regularly with external providers to keep the platforms evolving.
Insight and improvement sit at the heart of the role. You'll analyse performance data, listen to user feedback, refine processes and help shape features, support pathways and loyalty or engagement initiatives that drive both growth and retention. Leadership is central too. You'll support your team's development, manage resources, bring calm structure during busy periods and represent iGolf/iPlay in internal and external meetings. There's also budget responsibility and the chance to influence how these services continue to grow in the years ahead.
No two days look the same: reviewing data, planning product iterations, smoothing operational processes, aligning cross-team work, supporting marketing campaigns, and ensuring systems, policies and customer support all run smoothly. It's varied, purposeful and ideal for someone who enjoys making things work better.
You don't need to be a golfer to excel here; what matters is curiosity, clarity and a desire to improve a service that helps open the game to more people. After probation, hybrid working is available, and the organisation offers a genuinely supportive culture with a fantastic benefits package, including private health cover, Medicash, enhanced family leave, free iGolf membership, generous National Golf Centre discounts, pension contributions up to 7% and much more.
If you enjoy leading people, improving systems, connecting teams and shaping digital participation, this is a role where you can make a real impact.
This role is being exclusively recruited by Will Taylor at Hays, who works closely with England Golf and will guide you through the process. # 4769600

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