As a Customer Service Adviser, you will be the first point of contact for customers, handling enquiries across a range of channels while ensuring a professional, empathetic and efficient service at all times. Key responsibilities

Respond to customer enquiries via phone, email and digital channels
Resolve billing, account and service-related queries accurately and efficiently
Provide clear and helpful information, ensuring a positive customer experience
Investigate and resolve complaints in line with company procedures and service standards
Accurately update customer records and maintain data quality
Work collaboratively with internal teams to resolve more complex issues
Meet individual and team performance targets, including quality and customer satisfaction measures

Previous experience in a customer service or contact centre environment (desirable but not essential)
Strong communication skills, both written and verbal
A calm, professional, and empathetic approach to customer interactions
Good IT skills and confidence using multiple systems
Strong problem-solving ability and attention to detail
Ability to work well independently and as part of a team

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.

Competitive salary and benefits package
Comprehensive training and ongoing development
Opportunities for progression within the Pennon Group
Supportive and inclusive working environment
The chance to be part of a business that plays a vital role in delivering essential water services
A competitive salary
26 days holiday
Opportunity to buy or sell annual leave for added flexibility
Opportunity to invest in Pennon Group plc through employee share schemes
Support with wellbeing, including a free, confidential Employee Assistance Programme
Flexible benefits scheme
Access to thousands of discounts and offers
Competitive contributory pension scheme
And much more

2 Pennon Water Services jobs in England & Wales