Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.,

Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
Ensure all documentation is correct when transferring vehicles.
Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.
Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.
Report any accidents, incidents to your Bodyshop Manager without delay.
To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
Confirm any damage or cleanliness issues with reception team.
Notify customer and reception when a delay is imminent.
Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.
To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep-inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process.
To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card.
Complete necessary office paperwork - fuel and drivers log

Full driving license with the correct classification to carryout duties
Logistics experience
Experience of vehicle appraisal
Exceptional communication and customer service skills
Interpersonal and communication skills should be excellent standard
Attention to detail
The right attitude to get the job done
Time management at each booking is essential

We're looking for a Driver/Valet to join our team, and play a key role at Activate Accident Repair Sunderland.
Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
Strive for better - Be bold. Challenge the norm - make small improvements often.
Win together - Be a team player. Win together, learn together, respect each other.

33 days holiday (including bank holidays)
Annual pay review
Personal health cash plan - claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody!

2 Activate Group Limited jobs in England & Wales