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Salary not available. View on company website.
(CS) Leeds Community Healthcare NHS Trust, Leeds
- Onsite working
- Full time
- Temporary
Posted 2 days ago, 9 Jun
Job ref: a1bd601129544e779b16bd8d1d02bad3
Full Job Description
As a Call Centre Operative within the healthcare in police custody team, you will play a vital role in supporting the delivery of healthcare services to individuals detained in police custody. You will be responsible for handling incoming and outgoing calls to coordinate the deployment of healthcare professionals, manage appointments, and ensure timely communication between custody suites, healthcare staff, and other stakeholders.,
- Answer and respond to incoming calls from police custody suites requiring healthcare support.
- Accurately log and prioritise requests for healthcare attendance, following standard operating procedures.
- Coordinate with on-call healthcare professionals (e.g., nurses, paramedics, mental health specialists) to allocate and dispatch them to custody locations.
- Maintain up-to-date and accurate records using call centre software and internal systems.
- Monitor ongoing cases and follow up on any delays or issues, escalating to supervisors as needed.
- Liaise effectively with police staff, healthcare teams, and other agencies to ensure smooth service delivery.
- Adhere to data protection, confidentiality, and safeguarding protocols at all times.
- Provide administrative support where necessary, including shift handovers, reporting, and case documentation.
Working for Leeds Community Healthcare NHS Trust, Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
