Overview Head of Resourcing and Talent Acquisition for Fluent Money Group - Interested in joining one of the fastest growing companies in the financial services sector? We're seeking an Advised Team Manager to join our Equity Release team. Base pay range Salary: £45,000 to £50,000, plus a performance-based bonus, depending on the candidate's experience and the value they bring to Fluent. Responsibilities

Lead with Autonomy: Manage a team of 6-8 Lifetime Mortgage Advisers, 2 Case Managers, and 2 Administrators. Shape your team to drive a high-performance culture rooted in excellence.
Drive Pipeline Performance: Oversee a live application pipeline worth approximately £0.5 million, focusing on maximising completion revenues and overall business success.
Champion the Customer Journey: Oversee the end-to-end experience of over 500 monthly customer enquiries, ensuring high-quality fact-finding, advice, and recommendations.
Collaborate Across Functions: Work with 6-10 fellow Advised Team Managers and participate in the Mortgage Sales Leadership Team to break down silos.
Develop Leadership & Talent: Benefit from Fluent Money's track record of talent development and the Leaders Academy to grow as a leader.
People & Performance Management: Coach, support and develop the team to deliver outstanding customer service and strong commercial growth; manage office-based, hybrid and remote workers.
Operational Excellence: Ensure adherence to processes, cascade information from leadership, and monitor progress toward targets with appropriate KPIs and commission schemes.
Coach and develop 6-8 Advisers to deliver excellent service and growth
Maintain in-depth knowledge of business performance and challenge the team on performance against goals
Lead performance-focused meetings and communicate updates across the team
Be the expert in Fluent's systems and processes
Provide monthly commission/bonus statements and monitor completions
Review and resolve any disputes or late payments
Utilise performance reporting and investigate customer complaints
Collaborate with Compliance, Training and Competency teams to meet regulatory requirements
Lead by example and act as a motivating role model
Oversee 10-12 FTE delivering customer service and growth
Manage enquiry handling, fact finding and recommendations for a large volume of customers monthly
Drive daily behaviours to meet revenue targets and KPI expectations
Support revenue growth, cost control and sustainable operating profit
Lead regular team meetings and ensure accurate banking procedures
Resolve complaints within expected timescales
Ensure regulatory compliance and consumer duty adherence
Demonstrate leadership, coaching, proactive problem-solving and initiative
Provide ongoing staff development and performance plans where needed
Maintain FCA knowledge and review customer journeys for process adherence
Monitor and assess quality of calls and risk, with regular assessments for higher-risk advisers
Coordinate with lenders/providers and support business development
Promote cross-department collaboration and support for the sales process
Rising holiday entitlement up to 30 days
Birthday off work
Private Healthcare with Vitality Health
Death in service cover
Fee-free Fluent products for friends and family
Regular social and charity events
Onsite food provision and restaurant facilities
Cycle to work scheme
Training and development via in-house leadership academy
Great location and onsite parking
Company pension and private medical insurance

Rising holiday entitlement up to 30 days
Birthday off work
Private Healthcare with Vitality Health
Death in service cover
Fee-free Fluent products for friends and family
Regular social and charity events
Onsite food provision and restaurant facilities
Cycle to work scheme
Training and development via in-house leadership academy
Great location and onsite parking
Company pension and private medical insurance

1 Fluent Money jobs in England & Wales