Executive Director - Modernisation & Customer Delivery (Full Time)

2026-05-25T00:00:00

Dorchester

Oxfordshire

UK

OX10 7

Any

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2026-08-23T15:05:41.747

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Executive Director - Modernisation & Customer Delivery

Salary: £141,863 - £159,335

Expires: 03/06/#####

Location: Dorchester, Dorset

Job Type: Full Time

About the role

Dorset is a place that rewards the curious and frustrated anyone who thinks running a modern council is simple. We\'re working hard to become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren\'t afterthoughts, but the infrastructure that holds everything together. This role is how we get there.

You\'ll be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate is around 550 colleagues across Customer Experience, Technology, Digital and Data, Libraries, Revenues and Benefits, and the Transformation Management Office. The portfolio is broad and the work is real - this isn’t a strategy role that floats above delivery. You\'ll be accountable for both.

What you\'ll be doing

You\'ll lead the council\'s digital and data strategy from the front - setting direction, driving delivery and making sure investment decisions are grounded in actual user need rather than aspiration. That means:

Setting and delivering a modern, resilient digital strategy built around outcomes for residents

Leading major transformation programmes with proper governance, honest benefits tracking and clear accountability

Acting as the council\'s senior accountable officer for cyber security and information governance

Championing user-centred design and making sure our services work for everyone, not just the easy-to-reach

Building digital confidence and practical capability across the workforce - including frontline teams who might not naturally identify as digital

Representing Dorset at regional and national level in conversations about what modern public services should look like

Overseeing significant technology and transformation budgets with real financial discipline

About you

You\'ve done this before, or something close enough that you know where the hard bits are. You understand that technology is an enabler, not the point - and you know how to bring people with you when the change feels uncomfortable.

You\'ll also bring

A track record of shaping and delivering digital strategy at scale, across multiple service areas

Expertise in data governance, interoperability and joined-up intelligence across partner organisations

Hands-on experience embedding agile delivery, product management and service design in practice - not just on slides

The political awareness to advise elected members and a Chief Executive with confidence and honesty

A genuine interest in improving outcomes for communities, not just modernising systems for their own sake

Why this role, why now

Dorset Council has a clear direction - to become a modern, sustainable unitary council - and the investment and leadership commitment to back it. This role sits at the heart of that. You won\'t be implementing someone else\'s plan; you\'ll be shaping what good looks like.

If you want to lead one of the most significant transformation programmes in local government, in a county worth fighting for, we\'d love to hear from you.

Further Information

If you\'d like an informal conversation with the Chief Executive, Catherine Howe, please contact Jennifer Prince, Senior Executive Assistant, ##### or 01305 221 394 and we\'ll get that arranged.

Benefits

We offer a generous relocation package of up to £8,000 (of HMRC eligible elements) free of tax, including an initial advance of up to £2,500 on your start date, help towards buying or selling costs (up to £6,500), and support towards rent or mortgage costs in your first two years.

About Us

Dorset is a place of genuine beauty and strong communities. Our vision is straightforward: working together to create a fairer, more prosperous and more sustainable Dorset for people now and in the future. We\'re looking for leaders who share that ambition and have the capability to turn it into something real.

We\'re actively working to become a more diverse and inclusive organisation, and we know that bringing in people with different perspectives and backgrounds makes us better. We welcome applications from everyone.

We\'re a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role, and we\'re committed to making our interviews accessible. Let us know on your application if you need any reasonable adjustments.

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A track record of shaping and delivering digital strategy at scale, across multiple service areas
Expertise in data governance, interoperability and joined-up intelligence across partner organisations
Hands-on experience embedding agile delivery, product management and service design in practice - not just on slides
The political awareness to advise elected members and a Chief Executive with confidence and honesty
A genuine interest in improving outcomes for communities, not just modernising systems for their own sake

Dorset is a place that rewards the curious and frustrated anyone who thinks running a modern council is simple. We're working hard to become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren't afterthoughts, but the infrastructure that holds everything together. This role is how we get there.
You'll be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate is around 550 colleagues across Customer Experience, Technology, Digital and Data, Libraries, Revenues and Benefits, and the Transformation Management Office. The portfolio is broad and the work is real - this isn't a strategy role that floats above delivery. You'll be accountable for both.
What you'll be doing
You'll lead the council's digital and data strategy from the front - setting direction, driving delivery and making sure investment decisions are grounded in actual user need rather than aspiration. That means:

Setting and delivering a modern, resilient digital strategy built around outcomes for residents
Leading major transformation programmes with proper governance, honest benefits tracking and clear accountability
Acting as the council's senior accountable officer for cyber security and information governance
Championing user-centred design and making sure our services work for everyone, not just the easy-to-reach
Building digital confidence and practical capability across the workforce - including frontline teams who might not naturally identify as digital
Representing Dorset at regional and national level in conversations about what modern public services should look like
Overseeing significant technology and transformation budgets with real financial discipline, Dorset Council has a clear direction - to become a modern, sustainable unitary council - and the investment and leadership commitment to back it. This role sits at the heart of that. You won't be implementing someone else's plan; you'll be shaping what good looks like.
If you want to lead one of the most significant transformation programmes in local government, in a county worth fighting for, we'd love to hear from you., Dorset is a place of genuine beauty and strong communities. Our vision is straightforward: working together to create a fairer, more prosperous and more sustainable Dorset for people now and in the future. We're looking for leaders who share that ambition and have the capability to turn it into something real.

We offer a generous relocation package of up to £8,000 (of HMRC eligible elements) free of tax, including an initial advance of up to £2,500 on your start date, help towards buying or selling costs (up to £6,500), and support towards rent or mortgage costs in your first two years.

3 Dorset Council jobs in England & Wales