As a Service Advisor, you'll be the vital link between our customers and our workshop teams, ensuring every customer receives the exceptional service expected from the Mercedes-Benz brand. This is a multi-site role, supporting our Mercedes-Benz dealerships across:

Ascot
Aylesbury
Beaconsfield
Reading
Slough
Deliver exceptional customer service throughout the aftersales journey
Act as the primary point of contact between customers and the workshop
Manage service bookings, repairs and customer enquiries
Keep customers updated regularly on vehicle progress
Manage customer expectations and resolve queries professionally
Identify opportunities to offer additional products and services where appropriate
Maintain accurate and compliant records
Follow up with customers to ensure complete satisfaction
Support multiple Mercedes-Benz dealerships as business needs require
Contribute to achieving customer experience and departmental performance targets

We're seeking a highly professional and customer-focused individual with proven experience in a franchised dealership environment who can confidently deliver an exceptional customer experience., Previous experience as a Service Advisor within a main dealer environment is essential
Excellent communication and relationship-building skills
Strong understanding of aftersales processes and customer service excellence
Ability to thrive in a fast-paced environment while maintaining high levels of accuracy
Strong organisational and administrative skills
Ability to prioritise workload and meet deadlines
Professional, positive and customer-focused approach
Full UK Driving Licence
Willingness and ability to travel between our Mercedes-Benz dealerships in Ascot, Aylesbury, Beaconsfield, Reading and Slough

At Vertu, we're proud to invest more in our colleagues' development than any other motor retailer. From manufacturer training and specialist development programmes to future leadership opportunities, we'll support you every step of the way in achieving your career goals.

£35,000 basic salary
£41,000 OTE
Company car
25 days annual leave plus bank holidays, rising with length of service
Enhanced maternity and paternity pay
Pension scheme
Share Incentive Scheme
Colleague Purchase Scheme
Preferential Service Rates
Access to our online rewards platform offering cashback and discounts with major retailers
Ongoing manufacturer and professional development training
Career progression opportunities throughout the Vertu Group

1 Vertu Mercedes jobs in England & Wales