Introduction

This role provides an excellent opportunity to gain hands-on experience in IT support, customer service, asset management, and operational Helpdesk processes within a busy educational environment.

About the Employer

New College Pontefract is an outstanding place to work and study, regularly near the top of UK sixth form college results tables and awarded outstanding in all areas by Ofsted in 2023. The personal development of students is as important to the college as their academic journey and every member of staff plays their part to make this happen. With over 2500 students, New College Pontefract is the founding member of the New Collaborative Learning Trust (NCLT).
New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.

What You'll Do

The IT Apprentice will provide first-line technical support to students and staff across the Trust, developing practical IT skills while supporting the day-to-day operation of the Helpdesk. Key responsibilities include:

Responding to and resolving basic IT support requests submitted to the Helpdesk
Assisting users with password resets and account access issues
Replacing printer toner and supporting the maintenance of printing devices
Managing and updating IT stock inventories, including equipment tracking and asset records
Providing first-line support to students and staff for common hardware, software, and connectivity issues
Escalating more complex technical problems to senior members of the IT team when required
Assisting with the preparation, deployment, and maintenance of IT equipment
Delivering friendly and professional customer service while helping users resolve technical issues

Training Outcome

To be confirmed following successful completion of the apprenticeship training.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday - exact hours to be confirmed.

Expected Duration: 1 Year 2 Months

Training Provider: BRAGD LLP

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