Introduction

The successful apprentice will work as part of a friendly, supportive, and experienced IT team that values collaboration, knowledge-sharing, and professional development. The team is committed to mentoring apprentices and helping them grow in confidence and capability within a real-world IT support environment.

About the Employer

Apex Network Solutions Ltd is a fast-growing IT support and solutions company with over 30 years’ experience delivering innovative, tailored technology services, particularly within the education sector. The company supports schools and organisations by providing reliable, forward-thinking IT solutions that make a real difference to day-to-day operations.

What You'll Do

The apprentice will be providing technical support to our customers while attending scheduled maintenance visits and outside of these visits via the service desk
While on the service desk the apprentice will use several communication channels to advise customers of resolutions or progress updates on tickets that are logged. These will be via either telephone, e-mail, or the company ticket system
Initially the apprentice will work alongside an existing member of the team to help establish and diagnose problems/faults to gain experience which can range from issues with troubleshooting cabling, clients, interactive boards, client software
The apprentice will be using Microsoft Diagnostic Tools/Event Viewer to look for events that may be relate to problems and faults and use the company RMM software to remote monitor and manage endpoints
While working on scheduled maintenance visits or the service desk the apprentice will be tasked with installing software for customers which will have 3rd party vendor requirements which have to stage before the software deployment
The apprentice will work with the customer(s) and or 3rd party vendors to determine what requirements are needed for software deployment and work with the service team in deploying these before deploying the software to ensure successful deployment
The apprentice will use Active Directory to provision the accounts and ensure they are in the correct Organizational Unit to make sure the correct security restrictions are applied to the end user
This testing will be logged and recorded against a ticket on the system
The apprentice will be using a mixture of Active Directory, Office 365, Google Workspace to administer password resets and add users to the relevant security groups

Training Outcome

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Team working

Qualifications

Essential - GCSE - English - 5
Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8am - 4.30pm Monday to Friday

Expected Duration: 1 Year 3 Months

Training Provider: BALTIC TRAINING SERVICES LIMITED

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