Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.,

You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
You will be responsible for the customer health and product adoption with the ultimate goal of client retention
You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
You will own and project manage the onboarding of your clients, hitting time to value targets
You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)
You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency

We hire for potential - you don't need a technical degree or marketing background. We're looking for:
Curious, proactive individuals who are keen to learn and grow
Excellent verbal and written communication skills
Strong relationship-building ability, both internally and externally
Analytical mindset, comfortable interpreting data and creating insights - proficiency in Excel!
Organised and able to manage multiple priorities simultaneously
Passionate about customer success and solving problems for customers
Interest in emerging technologies and excited by the potential and opportunity AI brings

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter.
Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career
Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate
Become a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationships
Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business-many on a daily basis.
Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.
Career Development: High performers have clear opportunities to quickly advance their careers at Fospha-whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests.

Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
Grow: We are proactive, curious and unafraid of failure
Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Salary: £34k + discretionary 10% bonus
Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
Be exposed to the right mix of challenges and learning and development opportunities
Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc
25 days of paid holiday + your birthday off! One day extra after 3 years!
Free snacks in the office!
Quarterly team socials

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