Introduction

The primary objective of your role is to be systematic, thorough and make use of the company’s effective procedures that are set in place and ultimately help the business work towards solid foundations and organisation. The business requires you to improve administration structures within the department through sales and non-sales.

About the Employer

At Niche Office Solutions, we provide a complete range of office supplies UK businesses trust. Whether you need everyday office stationery supplies, bulk orders, or tailored home office solutions, we make it simple to keep your workplace running smoothly. Niche Office Solutions Ltd is a leading UK-based office supplies company. We offer buyers a friendly, convenient and quick one–stop shop service. Over 140,000 office and workplace products, 292 categories covering stationery, IT, furniture, healthcare supplies, facilities, and telecoms. Partnerships with world-famous vendors including Brother, Canon, Lenovo, and more. We’re trusted by SMEs, blue-chip companies, charities, and NHS Trusts across the UK.

What You'll Do

Effectively managing incoming calls/outbounds sales/cash calls in a professional and fluid manner
Generate sales leads via our back-office system – updating and supplying sales/admin with up-to-date current information
To communicate with suppliers and obtaining best prices/promotions for the business which will help in the following areas: Ebay/Amazon business accounts, Marketing Flyers (our marketing portal) for sales and offers to customers and prospects must be distributed, Government Tender portals – (looking for quoting opportunities), OEM Research acquired by signing in to supplier log-in portals (Quarterly), HP, Lenovo, Synaxon, Integra portal
Handle complaints/POD’s/Order despatchments to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
To ensure that the prospect and customer database is updated and cleansed at all times and to ensure all information is updated on the contact management system/back office system – obtaining contacts from LinkedIn is vital
Follow communication procedures, guidelines and policies
Inputting orders for Niche Office Solutions Ltd via QuickBooks
To chase payments from customers in conjunction with back office system and your line manager, accounts payable process
To monitor and report the outstanding debt owed to Niche Office Solutions Ltd and report back to management
To work with the business manager on monitoring all outgoing and incoming parcels
To work with marketing department, on researching new verticals – Database led
To maintain a close working relationship with your line manager, ensuring communication is clear and concise and any ideas or issues are channelled effectively in a correct and professional manner
To research new video content from supplier/manufacturer portals and report back to marketing
Regularly use integra mailouts and communicate effectively with marketing in how to best to send these out and follow up
To act as a role model and exemplify best practice in your role
To work in-conjunction with your line manager to support HR processes
To work with marketing to help on WordPress development/e-commerce
Must assist in any other areas of work as and when requested by your manager or as determined by the need of Niche Office Solutions Ltd

The duties defined in the Job Description are not definitive and may be subject to future amendments dependent on the needs of the business.

Training Outcome

Permanent position may be offered on successful completion of the apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday. Exact hours TBC.

Expected Duration: 1 Year 3 Months

Training Provider: CRAVEN COLLEGE

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